1. Please view our video which will be extremely helpful for assembly and operation of the Super Feeder (link in manual).

1. Confirm power light (steady green or blue depending on model) illuminates when you plug the power adapter directly into an outlet. If light not on, power adapter could be defective. Also check for proper electrical connections. Try switching wire connections under the feeder if using that alternate input. If still not on, call or send an e-mail to possibly return unit for service.
2. If power light is on, push reset switch and confirm that motor runs. With power off, push reset switch for 5 seconds, then plug power adapter directly into an outlet without timer. If it does not run, contact us. If it runs, check timer for proper operation/setting/programming.
3. Reset "off" time not long enough (most common!). Make sure feeder is at least off for a minimum of 1-2 minutes between feed cycles to reset itself. If testing the feeder repeatedly, manually void required "off" reset time between test cycles by pushing the reset switch for 5 seconds with no power going to the feeder.
4. Feeder triggers/runs for just a split second. Make sure feed cycle time adjustment is not turned all the way down (very important). Turn dial or portion controller's shaft clockwise as needed.

1. Surfaces damp or wet. Funnel's lower end is out of the water and/or bubbles are bursting and splattering around the feeder's chute. Make sure the funnel is at least ½" below the water line at all times and not installed directly above a bubble source/generator. Also, the feeder's chute and slide may be too close to the funnel's neck. Slightly move feeder away or move feeder to other area. Check slide for shaking action.

1. Clear extension and or large 1.5 gal. hopper low/empty. Fill.
2. Food packed. Loosen food. Do not stuff kibbles in feeder.
3. Food too large. Crush or replace food with smaller size.
4. Feed time adjustment incorrect. Using supplied small plastic screwdriver, turn portion controller's dial or slotted shaft to the left or right in fine increments to achieve correct timing for desired portion size.
5. Gate to roller gap too small. Rotate large black nylon screw counterclockwise located above chute.
6. Distribution drum surface worn out (all the small teeth sheared off). Return for service or order new drum (also referred to as "roller."
7. Slide does not shake. Check for proper shaking action (very important). See page 3 of instructions manual.
8. Cat food does not come out properly. If using chute cover on cat feeder, make sure kibbles are not hung up inside feeder at chute opening. Clear area and consider using smaller food (1/4" spherical kibbles recommended). If the feeder is allowed to run that way for a long time, the teeth on the drum will wear off prematurely.

1. Feeding time too long.Using the supplied small plastic screwdriver, turn portion controller's dial or slotted shaft to the left in fine increments to achieve correct timing for desired portion size.
2. Gate opening too wide. Reduce gate to roller gap by turning large black screw above chute opening clockwise.

1. Wires too exposed. Protect wires using flexible vinyl tubing or wire protective material found at Home Depot or Lowe's or office supply place. Hide wires as much as possible. We also have a wire protective Flex Guard available online.

1. Food type will dramatically affect portion accuracy with flat and/or large kibbles in any feeder. Best performance has been shown using 1/4" diameter pellets from Science Diet Brand or other uniformly shaped kibbles. You may ask about a slow-drive replacement bottom unit for very small portions if the roller goes too fast.

1. Check for stuck kibbles between distribution slide and chute opening and/or roller. You may also disable slide shaking mechanism (check manual for directions)--not recommended with pellets/kibbles larger than 1/4" thick by 3/8" long.

1. Make sure existing screws protrude into half-moon recesses of inner extension or feeder. Use extra strap or wire at upper part of upper extension (not short stand) and/or carefully drill and install longer screws all the way through extensions, or glue extensions with silicone sealant. Securely attach feeder!!

1. Install chute cover and/or tighten gate with black screw.

1. Tighten/close gate with large black screw (more friction), mount feeder bracket to wall or other item like play stand (mount feeder either low on bowl or high up out of pet reach), or if using plastic feeder mount, fasten base to larger plywood piece that pets will stand on when eating.

NOTE: There may be instances where the normal "Off" reset time has already been switched for you to 1-2 minutes of off time as indicated with a label on the feeder's original packing bag. With a digital timer, you could feed more times within a short period of time with the reset time being shorter. If you see a shiny prong to the left of the small jumper plug, you have the standard reset time of about 45-60 minutes of "Off" time.

Click here for pdf of troubleshooting page.