WARRANTY STATEMENT
We, at Super-Feed Enterprise, warrant our Super Feeders to be free from defects in material and workmanship for a period of 1 YEAR from the original date of purchase by the original owner/purchaser. On claims submitted as outlined above, we will repair, or at our discretion replace without charge any Super Feeder that has failed through defect in material and/or workmanship (timers and power adapters shall only be warranted for a period of 90 days from date of purchase). Any external timer can be used. Warranty does not cover any Super Feeder® or accessory if it is being or has been used for any purpose other than its obvious original intent, has been damaged, altered, installed and/or operated contrary to instructions. We assume no other liabilities or responsibilities other than listed herein. Missing/damaged parts must be reported within 14 days of purchase to qualify for replacements, adjustments or refunds.
WARRANTY AND REPAIR PROCEDURES
We, at Super-Feed Enterprise, are dedicated to providing you with the ultimate automatic feeder and the quality support necessary to assure your utmost satisfaction. For warranty repair, ship your product to us postage prepaid. You will be responsible for any damage incurred while in transit. We'll pay for the return shipping back to you via 3-5 Day "Ground" shipping. If you desire any other mode of shipment, Express Mail as an example, you will be responsible for the difference in cost. Please include a brief statement regarding the problem along with your original purchase receipt, your name, address and phone number for contact. You may also submit your E-mail address for easy correspondence. For non-warranty items, you will be charged for repairs and shipping. You may obtain a quote from us before sending your product for repair. Payment for repairs must be via PayPal or Credit card. Ship To: Super-Feed Enterprise, 896 Tulip Grove Road, Hermitage TN 37076 Ph: 615-750-3296
RETURN/REFUND POLICY
VERY IMPORTANT INFORMATION! Due to suspected exploitation of our past generous feeder return policy by some individuals without valid claims, we will no longer accept ANY returns for refund if any Super Feeder and/or accessories ARE NOT IN THEIR ORIGINAL NEW-IN-THE-BOX CONDITION." If you believe that the feeder will not work out for you when received, do not use it if you wish to return it for a refund of the feeder price. If you are not sure that your food will work, ask us or send us a sample, and we will be more than happy to test it for you before you buy. We are always ready to assist you with any issues you may have, but we must know about them first. Other than a possible unfortunate and rare malfunction, we know without a doubt that our product works exactly as disclosed, as well proven by thousands of past customers for the past 16 years. If your Super Feeder® has been purchased from a source other than directly from us, you should contact the seller for return/refund policy. If purchased it directly from us or from our Amazon store, you may only be refunded not to include shipping and handling and also subject to limitations listed herein. You MUST contact us for a return authorization number (RMA) and state reason for return and our inability to resolve your issues. For a full refund of the feeder price, product must be returned to us in its original packaging and new/unused condition (without damage or missing parts) within 30 days of purchase. Any damaged items, if applicable, will also be assessed and deducted from the product price for refund. Absolutely no refund for any item received by us past 30 days from date of purchase. Used or not, we will of course repair/replace items under disclosed warranty terms as deemed necessary. If returned to us contrary to conditions listed herein and without our prior permission, the items will be returned to you. With prior authorization, return to: Super-Feed Enterprise, 896 Tulip Grove Road, Hermitage TN 37076 (write authorization number on corner of shipping box)
Non-exchanged return of any unused dc or ac timer (low voltage dc/ac timer) will be assessed a re-stocking fee of $20.00 per timer if returned for refund request.
For assistance with return authorization, warranty and/or repair, call or fax: (615)750-3296 or e-mail info@super-feed.com. Websites: http://www.super-feed.com or http://www.super-feeder.com
Cat Feeder The Super Feeder® performance has been very well proven over many years of dependable service, and its performance has never been in doubt when operated as recommended. If portion accuracy is extremely important to you, we recommend round (spherical) or slightly square shaped ¼" diameter kibbles as offered by Science Diet® brand or other common brands. Although portions will be reasonably accurate, the feeder will not "count" kibbles. Many other type kibbles will work equally well by testing first.If you feel that you either cannot or would not be willing to switch to recommended kibble type if needed, you should not purchase the feeder. Performance is guaranteed with recommended kibbles! Our feeders were never intended for large pets requiring large food, which we do not recommend. Please thoroughly review each product's description and limitations before ordering. This notice rescinds any other preceding return policies whether posted in the feeder's manual or other locations. We cannot take responsibility for any possibly unusual, uncanny and destructive nature of some pets or other animals, indoor or outdoors for which we have no control.
SAFETY REMINDER
All Super Feeders have been thoroughly tested and found to be extremely dependable in assisting in the feeding and care of your pets with timely meals; however, as with any machine, the Super Feeder® should be monitored at regular intervals for proper operation. If you anticipate being away for an extended period of time where a lack of food could cause harm or even death to your pet (s), you MUST make arrangements with someone to inspect your feeder at regular intervals.
Terms are subject to change without notice. You may contact us first for any possible updates/changes made to policy.